Miraclesoft’s Microsoft CoE Team assisted the customer in conducting an in-depth gap analysis for their digital footprint and assisted in the platform modernization and app development.

• Built apps using Hillbilly template which includes web technologies like HTML, CSS, Bootstrap
• SharePoint was used to customize forms in the lists and in addition to this Metro UI was used to provide a seamless user experience
• All the new workflow process is maintained in the JS File, which also works as a data source
• Email templates were created for approval, rejection, and completed tasks
• Reminder and notification emails were sent regarding approval or rejection
• When a request was submitted, the table data was exported into lists that were created or updated based on the conditions

The benefits for the customer included,

• The client now benefits from an optimized and streamlined process for managing the requests, resulting in increased efficiency and operational effectiveness
• End users have easy access to the lists and all the requests can be seen on one page
• The approval process has become much smoother along with the email notifications for the upcoming task approval
• The cost was reduced since there were templates for everything and also reduced the time for developing new applications

• Analyzed their chatbot projects over the past year and also the ones in the development pipeline to understand common features that business users were requesting
• Architected and developed a state-of-the-art framework that could enable citizen chatbot developers to build, customize, and deploy chatbots with an intuitive web based interface
• Continued engaging in continuous development of this product and delivered exciting features like - dialog flows, API connectors, knowledge bases, adaptive cards, voice, and much more
• Integrations Miracle's mInsights platform to provide insights and analytics on conversational lots from the chatbots including metrics such as user adoption, satisfaction rate and more

• Noticeable increase in the efficiency of the entire chatbot development lifecycle
• Significant decrease in overall turn-around time for building and delivering chatbots for business use cases
• A self-serve model for managing knowledge bases resulted in greater adoption of the product across several business entities inside the organization
• Ability to view near real-time metrics and analytics that visualize how the chatbots are performing
• Ability to leverage Microsoft's ever-expanding portfolio of cognitive services to develop advanced and user friendly chatbots

• Performed multiple on-site visits to research their current operations so that we could devise a cost-effective plan and technologically advanced solution that addressed their specific needs
• Developed a tablet(Android) application for guards of the yard who could use the app to program BLE Beacons and attach them to all trailers entering the yard
• The same tablet application was made available to truck drivers who could use it to track and garner near realtime GPS coordinates of the trailers
• Developed crowd-sourced location mapping algorithms that collect data from all the truck driver's tablets and map out the location of the trailers with BLE beacons
• Developed a web application for yard managers to visualize the open docks and post jobs so that trailers can be moved for parking spots to docks for loading/unloading

• The solution has helped to significantly improve the efficiency of their truck drivers, thus optimizing the overall movement of trailers in their yards
• Allowed higher visibility for their operations team to manage and view jobs that are occuring in the yard
• BLE Beacons based solution allowed them to reuse tracking hardware across 3rd party trailers
• The tablet app improved the user experience for truck drivers as they could use maps to identify the location of trailers easily versus having to drive around the yard searching for trailers

Miraclesoft’s Digital Integration CoE Team conducted an in-depth analysis of their inability to achieve modern digital results and suggested to

• Strategize and Architect an Event Driven Architecture for Digital Integration based on Azure
• The legacy ERP systems were decoupled from the integration layer and event fabric to provide fast data access
• Developed an Event Driven Architecture for Digital Integration based on Azure
• Azure bus services and Logic apps were implemented to consume events from legacy systems and provide transformation capabilities
• A secure API layer powered by Azure API Management was developed to enable internal and external subscribers to access critical business data
• Cloud-native APM solutions are used for continuous monitoring and observability
• Data access is enabled for 60 days in CosmosDB along with establishing connectivity with Data warehouse and MDM systems

The benefits of customer included,

• The Digital Integration layer that was decoupled and established could scale securely for future business growth
• A Trusted data environment was created to securely access, process, and subscribe to data events
• High-speed data storage on the cloud was delivered to provide integration abilities for future applications and business domains
• The business experienced exponential improvement through real-time streaming and integrations

Our team started providing strategic services to help the customer gain functional knowledge and ease of use by working closely with their people, processes, and data.

As a part of the implementation, some of the key milestones were,

• Seamless Integration from diverse sources into Azure SQL Managed Instance (MI), establishing a near real-time, centralized data repository
• Domain-based approach to centralize data, ensuring efficient aggregation, management, and scalability of data
• Focussed on assessing and prioritizing key initiatives and KPIs, aligning them with the customer’s business strategy within a Modern Agile Delivery Lifecycle Framework
• The development of Power BI reports was a crucial step, enabling the business to make data-driven decisions effectively

• Integration into a centralized Data Hub allowed the customer to gain access to reliable, unified data, facilitating more accurate and timely decision-making
• Consolidation of multiple legacy systems and ERPs into a single platform simplifies data management, reducing complexity and improving efficiency
• Implementation of Azure Data pipelines ensured near real-time data availability, enhancing business intelligence and operational responsiveness
• Created a single, reliable reference point for all organizational data, eliminating inconsistencies and data silos
• A comprehensive, 360-degree view of any given data point, enabling a deeper understanding of interconnected data elements and insights

• Initial Assessment and Discovery
• Design SharePoint site office 365 group with modern document library
• SharePoint list for predetermined approvers
• Activate document id feature in SharePoint
• Create approval process using Power Automate as workflow engine
• Using Adaptive cards for Outlook Actionable Messages
• Send Email Reminder notification with all pending items per approver
• Update file level permissions using Power Automate and SharePoint Rest API
• SharePoint modern UI column formatting & view formatting
• SharePoint enterprise keywords search

• SharePoint Modern UI
• Easy to change file information and access previews and more details
• Easy to sort, group, sort and resize columns
• Responsive Design, Modern mobile experience
• SharePoint team site in MS Teams
• Faster load times
• Ability to add an approver
• Document co-authoring
• Information management policies are a set of rules that allows organizations to control content