The Miracle Story

• Designed and built an order management system on AWS Cloud that enables multi-role user management with delegated administration
• Automated order linking for B2B web order with the preflight order to manage the order statuses and its respective assets
• Used Syncfusion Angular Grid for displaying the orders grid on the landing page along with some customization to fulfill customer requirements
• Performed multiple iterations and developed apps and other infrastructure in a sprint of 20 weeks that enabled the customer to escalate the managing and processing of orders

• Achieved a fully automated environment with Continuous Integration and Delivery process to manage the order statuses and its respective assets
• Order requests are now managed and processed through Hybrid Integration infrastructure developed with AWS Cloud and the on-premise corporate network
• Achieved better communication with customers through API Driven modular architecture
• Enabled seamless alerts to the customers on the ship-date, invoice, and pre-flight notification

Miracle’s Logistics Center of Excellence collaborated with the customer to assist in the modernization of their edge integration platform and re-architected their EDI platform using IBM’s DataPower. Our solution included,

• Automating the failover, resiliency, and recovery of the platform
• Deployed Miracle’s Logistics CoE hub members to assist the customer on modernization of legacy applications
• Created integration flows with multiple backend systems for enhanced monitoring and alerting
• Replaced and re-architected a secure EDI platform with IBM DataPower
• Architectured IBM MQ Appliance for highly available messaging environments
• Assisted in setting standards and processes around DevOps/CI/CD for their integration platform

• The platform helped them achieve better monitoring and alerting across core infrastructure
• Established a stable B2B platform to handle 20 million transactions per day
• High availability across distributed EDI environments, leading to isolation and protection of the revenue stream
• Enabled quicker RTO and RPO with greater capacity
• Highly available, scalable EDI gateway at the Edge, supporting all external message flows
• Helped to start the Logistic Center of Excellence
• No unplanned outages results in missed opportunities resulting in 99.999% uptime

• Analyzed their chatbot projects over the past year and also the ones in the development pipeline to understand common features that business users were requesting
• Architected and developed a state-of-the-art framework that could enable citizen chatbot developers to build, customize, and deploy chatbots with an intuitive web based interface
• Continued engaging in continuous development of this product and delivered exciting features like - dialog flows, API connectors, knowledge bases, adaptive cards, voice, and much more
• Integrations Miracle's mInsights platform to provide insights and analytics on conversational lots from the chatbots including metrics such as user adoption, satisfaction rate and more

• Noticeable increase in the efficiency of the entire chatbot development lifecycle
• Significant decrease in overall turn-around time for building and delivering chatbots for business use cases
• A self-serve model for managing knowledge bases resulted in greater adoption of the product across several business entities inside the organization
• Ability to view near real-time metrics and analytics that visualize how the chatbots are performing
• Ability to leverage Microsoft's ever-expanding portfolio of cognitive services to develop advanced and user friendly chatbots

Miracle's Integration Center of Excellence worked along with the customer to analyze platform gaps and architect a highly scalable and secure Data Movement as a Service platform.

• Built a modern solution that will scale to 40,000 restaurants with about 600,000 endpoints running on a wide variety of operating systems
• Designed a solution that integrates data from various vendors and Enterprise Applications like Salesforce, Workday, Lawson, mainframe systems, and several others
• Delivered a multi-cloud solution on Azure and AWS to support various environments ranging from containers to stand alone Windows services running on Windows 2012 and 2016 servers
• Built a data integration system with High Availability and Fail Over Capabilities to handle large volumes of business critical data
• Delivered the solution as Platform-as-a-Service (PaaS) in a cloud native fashion to provide business agility and scalability on-demand

Through developing this solution the customer achieved the following benefits,

• Achieved ability to scale to thousands of restaurants across the globe, helping them meet the needs of their future initiatives
• Able to move millions of real-time messages per day across various heterogeneous endpoints
• Seamlessly handled a large volume of mission-critical data, ranging from restaurant menu systems to pricing, Merchandising, and several others
• Unlocked access to unlimited data along with instant, real-time integration of data streams, APIs, and more
• Integrated data from various vendors (B2B) and Enterprise Applications including Salesforce, Lawson, Mainframe Systems, etc.
• With Managed File Transfer capabilities, they were able to run an average of 2 million files/day between various endpoints