POWER Methodology

Miracle’s POWER(Process Organized with Efficient Resources) methodology is home grown and is used for migrating operations from Onshore to Offshore, defined through a broad transition phase which leads to reduced cost and optimized resource usage.

The Miracle Managed Services Model is based on the POWER methodologies and implements it to ensure that we take entire responsibility of your operations, to deliver quality support at a much more reduced costs through our Command Center.

Our POWER methodology consists of the following 5 phases :

Phase - 1 : Assessment

In the assessment phase activities, interviews of Business Staff, analysis of current architecture and system demos take place. This phase guarantees deliverables such as all the operational details, the Team Structure and Delivery Models, and the initial Service Line Agreements.

Phase - 2 : Planning

The planning phase is where tasks for transition teams are identified and defined, along with the project scope finalization, management plan changes, finalization of SLA's and Team Structures. The goals of this phase are finalizing the project scope, creating the transfer and execution plan, sketching the final Project Infra Diagram and the Management Plan.

Phase - 3 : Knowledge Transfer

During this phase we establish the governance structure, a communication plan, mutually agreed definitions of support requests and also we must decide on the benchmarks, knowledge elements and also the performance metrics for the SLA. This phase delivers a detailed work breakdown structure along with the maintenance manual, finalized transition plan, communication plan and details of technical deliverables for execution as well.

Phase - 4 : Pilot

In the Pilot Phase, key members are deployed in the Offshore Centers to take up partial responsibility of the support with existing environment. Interaction between On-Site and Offshore are tested and simulated Support Requests are tested. This phase guarantees documentation of the Service Requests, the final SLA's and a presentation by us on the environment, application, databases and activity schedules as well.

Phase - 5 : Monitor

The Monitor phase is the final stage in which the project management teams take over and start reporting the SLA performance, while fulfilling all the Development, Production and Maintenance Support. This phase helps to deliver fixes and enhancements, while also delivering technical documentation for bugs and fixes, SLA reports and also management presentations.