Customer Background

Our customer is a Global Retailer and Designer of Carpet tile with a presence all across the globe. Their massive global presence spans over 6 continents, with over 40 global showrooms supported by modular tile manufacturing in Australia, China, Thailand, The United Kingdom, The United States of America and The Netherlands. They are committed to serve international customers through their team, which provides customer support in more than 40 different languages.

Technology Used

The products and technologies used in this effort by our team and the customer were,

• IBM WebSphere Commerce Server v7.0
• IBM WebSphere Application Server v7.0
• IBM WebSphere Enterprise Service Bus
• Oracle JD Edwards
• IBM DB2
• SOLR
• Adobe Scene 7

The Business Challenge

Our customer operates their Business across the globe and each region has its own Oracle JDE instance for product item master with respective products for their customers. Business needed a global product data platform that can meet the requirements such as,

• A design that will serve the Global Websites with respect to Americas, EMEA and APAC
• A platform where business can have the control over the product information across the globe

Our Solution and Support

Our team has a rich history with the IBM Web Sphere Commerce Technology Suite and this helped our teams understand the customer's challenges and in turn support their results perfectly.

• Designed an architecture, which defines the flow of product data from respective JDE instance at different regions to IBM WCS
• Implemented workflows within Web Sphere Commerce Management Center to serve as a primary point of product data management activities throughout the globe which includes managing and approving the product data that will be needed for their regional websites
• Ensured that global product information management will provide CRM team which needed visibility of product availability
• In-time fixing of the QA defects that came as a part of QA Testing
• Addressing the changes in the business requirements to handle the global products
• Created and managed the custom data load utility to handle the products that being loaded into WCS DB

Customer Benefits

Through our innovative and passionate services, the customer was able to achieve a huge number of benefits out of which the following are a few,

• Able to serve product data from one single point i.e., GPDM to multiple systems such as global websites, global CRM, product configurator, and more
• Able to reduce the cost of man hours significantly by automating data load activities
• Enabled emailing activities to respective teams upon failure of data loads
• Provided training to the global business users on the usage of Commerce Management Center
• Created release notes for different environments