Customer Background

Our customer is a leading pharmacy and retail company which operates one of the largest drug retailing chains in the United States. They specialize in serving prescriptions, health and wellness products, health information and photo services. With over 8000 stores across the country, they are a retail giant.

Technologies Involved

The products and technologies used in this effort by our team and the customer were,

• IBM DataPower
• IBM Integration Bus
• Apigee Edge
• Oracle Golden Gate
• IBM MQ
• IBM WSRR
• IBM Tivoli

The Business Challenges

The following were some of the pain-points that the customer was facing around their integration platform,

• Multiple line of businesses and discrete systems in siloes
• No real-time integration from eCommerce and store kiosks to back applications for provider, member and claims information
• Manual transferring of medical records to external and internal partners
• Lack of service-based architecture for patient services, wellness services, provider/member and claims processing
• Need to harmonize various platforms into a federated architecture

Our Solution and Support

Our EDGE Integration team worked closely with the customer on the following,

• Rendered software services for business engagements from inception to deployment in production - Team of 12 resources involved in architecture, design and development along with customer architecture team in building up these projects
• Provided 24/7 operational support for smooth running of the business in their production environment
• Built external and internal web services for multiple applications leveraging Azure, IBM Data Power, IBM MQ and Apigee Edge
• Implemented Retail ANSI X12 for a EDI Re-Platform initiative on healthcare transactions (HL7, HIPAA and NCPDP) along with Managed File Transfer use cases
• Architecture considerations on Enterprise Gateways, Component and Channel Optimization, Enterprise Transformation extensibility and volumes/throughput
• Value proposition of commitment, high quality agile development, bringing together IBM Data Power, IBM MQ and Apigee Edge expertise to the architecture and flexibility in work hours based on demand

Customer Benefits

After the implementation, the customer was able to enjoy numerous benefits of the consolidated integration platform,

• ESB and Gateway Architecture was established as a single platform for multiple business applications
• Was able to build health cloud for building enterprise web services to get patient and provider demographic data
• Ability to securely transfer EMR from in-house clinics to patient's primary physicians
• Services for the Enterprise Loyalty Program to ensure that the organization could better understand their customers
• Ability to support High Availability and Data Security across their large base of national stores