Expense, efficiency and experience are all important factors when running a help desk. With the advent of cognitive technology, organizations are looking at automating processes with technologies such as chat bots and RPAs. So what does it take to build a conversational help desk chat bot.

In this video you will learn more about the decisions that you must make and the models that can help you build a engaging chat bot experience within your help desk. Through a live demo of Doris you will learn more about the conversational models for issue identification and resolution within your help desk.

The Laboratory is a video series brought to you by Miracle's Innovation Labs team.For more videos please visit www.miraclesoft.com/thelabs