The main intent of this project is to analyze the tone and language of the ticket (i.e., description of the ticket) for deciding what the severity of the ticket might be - for the IT Help Desk.

This video talks about how the categorization (classifying the tickets based on the issue type) and prioritization (setting up the priority of the tickets - high, medium and low) of tickets are automatically handled using some of the Watson Services (NLU and Conversation).

The Laboratory is a video series brought to you by Miracle's Innovation Labs team.For more videos please visit www.miraclesoft.com/thelabs