Meet Aurelia - ServiceNow ITSM Chatbot using Slack and Microsoft LUIS

How cool would it be if you could create an IT chatbot that accepts tasks through a messaging app? Sounds exciting right? Meet Aurelia, a virtual IT agent that helps users raise IT-based requests via Slack using natural language. This helps to create, monitor and manage incident requests, device ordering and handle FAQs with ease.

See how our Labs team developed Aurelia on ServiceNow Virtual Agent and integrated it with Microsoft LUIS to identify intents and entities, and how seamless the interaction between the user and bot is via Slack. For all chatbot services, Miracle can tailor and customize a bot for your needs.

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Event Speakers

Sowmya Suravarapu
Cognitive Research Associate

Miracle Software Systems