Customer Care Voice Bot with IBM Voice Agent and Watson

Conversational Bots are revolutionizing the way we interact with technology. They help users in managing their day to day activities ranging from getting schedule information to placing an order. Voice and natural language understanding makes it possible for an organization to reach a larger audience, simplify operations, and build a stronger relationship with their customers. Through this video you will be able to understand and identify the strategy of building, training and deploying intelligent voice agents into applications for your customers.

In this video you will meet Angela, the customer care voice bot which helps you in purchasing a wand or tracking your order. It uses IBM Watson for its intelligence, IBM Voice Agent for direct voice interactions, Node JS as middleware, and Twilio for telephony.

The Laboratory is a video series brought to you by Miracle's Innovation Labs team.For more videos please visit

Event Speakers

Udaya Nandipati
Bluemix Research Associate

Miracle Software Systems, Inc.

GeetaKrishna Adhikari
Reacrch Associate Meanstack

Miracle Software Systems