Conversational Chatbots and Agent Escalation using SMS as a Channel

As companies embrace digital channels, SMS continues to be one of the most important channels for customer interaction. Consumer focused organizations are continuing to innovate around customer service and how they can provide uniform, personalized and always available experiences.

In this video we will talk more about how you can build chatbots for SMS channels using Google’s DialogFlow and Twilio. You will see demos of 1-way messaging for promotional messages, 2-way messaging with customer service agents and also automated conversations with a chatbot.

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Event Speakers

Chanakya Lokam
Director - Marketing | Innovation

Miracle Software Systems, Inc.

Kantreddi Yagneswara Rao
Research Associate

Miracle Software Systems(India), Pvt. Ltd