Conversational AI for Customer Service with LiveChat and Dialogflow

Conversational chatbots are the most flexible way to provide customer service in any industry. They are powered by AI and NLP engines that take inputs from customers, convert them into an intent, and respond back with the correct message. Chatbots can speak with customers in multiple languages, around the clock, as they need it.

In this video, our experts show you a detailed demo of how an AI-powered chatbot, which was built with LiveChat, Google’s DialogFlow, and Node JS, answers customer’s questions. Also, check out a use case that informs customers on their order status, store locations, inventory, and more.

The Laboratory is a video series brought to you by Miracle’s Innovation Labs team. For more videos, please visit

Event Speakers

Chanakya Lokam
Director - Marketing | Innovation

Miracle Software Systems, Inc.