Agent Assistant Bot for Customer Service using Microsoft Cognitive Services

Customer support teams are receiving high traffic these days, which is leading to increased time in resolving issues and reduced customer satisfaction. Chatbots can be your solution to reduce operational costs while mitigating all these problems, from providing information on warranty and nearby store location to details on order and shipping status.

In this video, we will demonstrate how agents interact with the chatbot, which was built on Microsoft Azure, LUIS, and Node.js with Custom Vision to quickly get the necessary service information.

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Event Speakers

Pavani Moturi
Research Associate

Miracle Software Systems(India), Pvt. Ltd