Customer Background

This company is a socially responsible manufacturer and marketer of leading everyday basic apparel among some of the world's strongest apparel brands. It strives to attract and retain great people with a passion to do their best, guided by high ethical standards which fits one of the world's apparel leaders.

Technology

The following technologies were used in this implementation :

• Gentron Integration Suite(4.2.4)
• Sterling Integrator(5.O.4)
• Message Queuing
• Message Broker

Results

• One platform to Support and Maintain
• Reduced maintenance license fees on software
• Standardized business processes which are scalable and reusable
• Integrated business processes
• Better document level tracking with correlation ids
• One face to the customer
• Eliminated Legacy disk and storage space

Business Challenges

The company has a set of challenges to raise their standards which were,

• Eight EDI systems and processes to maintain and support
• Multiple skill sets were required to support different software packages on different platforms
• Business logic changes needs to be implemented in multiple systems and tested
• Pre/Post complex processing procedures on legacy systems to handle non supported functions in the maps
• Searching, debugging and handling day to day operations are very time consuming
• Abnormal software renewal fees and hardware cost

How Miracle helped them?

Miracle Software Systems, Inc. delivered a fully integrated B2B Solution that enabled the customer to manage their global trading partner community more efficiently to improve their customer relationship and increase their revenue and profitability by

• Rapid Implementation of Framework that helped to achieve faster ROI & effective TCO
• Repeatable Framework that drastically simplified on boarding trading partner
• Deploying Framework for supply chain visibility and optimization
• Providing Custom dashboards and alerts to optimize and manage Business Processes
• Delivering Innovative Template based on Development Model
• Offering established factory model to migrate from legacy and non performing B2B solution in a record time
• Efficient Document Search and Document Re processing
• Monitoring of supplier SLA agreements and measures
• Facilitate partner performance report by tracking established performance metrics and scorecards
• Improve performance against Service Level Agreements to avoid charge back penalties
• Gain visibility across partner networks by enabling non-EDI partners to provide electronic status updates
• Reduce blind spots in the supply chain by tracking critical steps with custom order flows and expanding the number of events being tracked
• Personalized graphical dashboard provides a complete view of order and shipment activity