Our customer is a Global Retailer and designer of carpet tile with a presence all across the globe. Their massive global presence spans over 6 continents, with over 40 global showrooms supported by modular tile manufacturing in Australia, China, Thailand, the United Kingdom, the United States of America and the Netherlands. They were facing challenges with their testing processes, with no standard QA process across regions and applications.

In this case study you will see how Miracle's QA Team helped the customer to use Jira-Zephyr for managing their defect lifecycle, while also automating the smoke and regression test case suite using Selenium Web Driver. This article will also showcase to you the best practices that helped ensure the customer efficiently manage their website and CRM with the highest quality releases.