With thousands of employees across the country, they were looking for an AI based conversational chatbot that could you help provide a self-service support mechanism for end users while also giving back time to the support team for more value added interactions.

Through this case study you will learn about how our team helped the customer to design and implement numerous chatbots for the support teams, how we implemented real-time conversational analytics and reporting to measure the chatbots success and how we implemented a live-agent chat interface for humanin-the-loop scenarios.