Managed Services

IT Infrastructure, Systems and Software are all critical for any organization, yet for today’s organization enabling efficient operational around them has become major headache. Studies have shown that lack of operations efficiency and seamless support for IT Systems can lead to drastic reduction in company output along with high costs.

With Miracle’s unique “You Own, We Service” Managed Service Offering, we provide additional tactical benefits by reusing your existing investments in Software Licenses and Infrastructure. We lay our Managed Services Layer on top of your existing IT layer to provide the following advantages:

  1. High ROI and Low Capital Expenses as we lay our Managed Services Layer on top of your existing IT Infrastructure and Software
  2. High Flexibility through rapid provisioning of On-Demand Model (Flex-up/Flex-down Resources) – Resource-as-a-Service Model
  3. Quality Support through proven methodologies, derived playbooks and SOP’s and experienced IT professionals
  4. Reduced Risk through geographically redundant Offshore Command Centers

With our Managed Services offering, we manage your niche technologies as part of our core competencies, while you can concentrate on your business goals. Take your enterprise to the next level, while our State-of-the-Art 24/7 Command Center runs your IT Systems efficiently.

Our teams can provide support in the niche technology spaces of,

  • Application Servers Support
  • EDI/B2B Platforms Support
  • SAP BASIS/Functional Services
  • SAP PI/PO Support
  • EAI/SOA Support/Services
  • BPM/DM Support/Services
  • Appliance Based Integration
  • API Management
  • Cloud Integration
  • Content Management
  • Custom Applications(J2EE/.NET)
  • Database Administration
  • ETL Support

Our Command Center Teams can take care of the following activities, but are not limited to these,

  • Corrective & Preventive Maintenance
  • Enhancements
  • Availability Management of Batch / Online Apps.
  • Production Support and Control
  • 24x7 On-Call Support Management
  • Systems Management and Administration
  • Process Improvements

How do we implement the Managed Services? Miracle Managed Services is provided through our POWER methodology, which helps in seamlessly transitioning your IT to a low-cost high-output model. During the transition we help to lay our managed services layer on top of your existing IT and then hand-over support control to Managed Teams at Offshore Command Centers.

What is a Managed Team? Managed Teams are provided out of Global Locations and managed by clients directly. These teams are virtual in the sense that they can be rapidly scaled while keeping the costs low. The teams consist of Onsite Coordinators and Offshore Team members.

For more information regarding Managed Services, contact us at managedservices@miraclesoft.com