Using Alexa for Voice based Customer Management with Salesforce



In today's digital world, with the growing range of hands-free smart speakers, their utility has been increased in households for varied purposes. One such device is Amazon's Alexa. Being an intelligent personal assistant it can also can be used for business setup and our team has a proven result for it. The case we considered is where a sales person can command Alexa and access Salesforce for Customer Engagement.

Through this video you will get to know how we were able to achieve this new skill, Salesforce skill trained to Alexa. Also at the end you can understand the functionality through our live demo which also deliberates the use cases and possible approaches in resolving compliance issues in such a setup.

The Laboratory is a video series brought to you by Miracle's Innovation Labs team.For more videos please visit www.miraclesoft.com/thelabs



Event Speakers


Shanker Nemani
Commerce Integration Expert

Miracle Software Systems, Inc.